According to the Federal Law on Protection of Personal Data in Possession of Individuals (hereinafter "the Law") and its Regulations shall be made known to you the terms and conditions to which the personal data of users and customers that may be collected during navigation or when requesting information about our services or products will be subject.

Cloud of Engagement, is responsible for the collection, use and treatment of personal data of the User or Customer. Cloud of Engagement will process your personal data in accordance with this Privacy Policy.

I. Purpose of processing your data.

In compliance with the provisions of the Law, the information or personal data requested on the website and that you (the User) freely and voluntarily provide, may be used for all or some of the following purposes:

Confirmation of the identity.

Provide information about our products and services.

Resolution of disputes related to products and/or services.

Creation and updating of customer databases.

Obtaining statistical data for marketing studies and sending promotions.

Comply with applicable legislation, contractual obligations, as well as requests from federal and local authorities.

Evaluation of the quality of our products and services.

II. Collected Data

Navigation data.

To accomplish the above purposes, Cloud of Engagement may collect non-identifying data including IP address, record how services and sites are used, browsing habits, and other data that cannot be used to identify you.

Personal data.

To fulfill the aforementioned purposes, Cloud of Engagement may collect personal data from The User that includes identification and contact data.

Cloud of Engagement does not collect or process sensitive personal data.

III. Use and Transfer of Data.

Cloud of Engagement will use your personal and contact information to keep you up to date on products, publications and news.

The patrimonial or financial data for the collection process and clarification thereof will be made by means of Stripe, who specify the treatment of their data in their Privacy Policy page, if you want more information you can consult it in https://stripe.com/es-mx/privacy .

IV. Limitations of Data Use and Transfer.

In case you do not want to receive news or communications regarding services, products, news or publications by Cloud of Engagement you can exercise the rights of access, rectification, cancellation and/or opposition (ARCO rights), the rights of disclosure, limitation of use and/or revocation of consent at any time by sending an email to sales@cloudofengagement.com, including the following information:

Full name

Email to hear and receive notifications.

Attach a copy of an official identification with which you certify to be the holder of the personal data.

Specify which of the ARCO rights or any other rights provided for in the Act you wish to exercise.

In case the information received in the request is erroneous, insufficient or does not have the necessary documents the Cloud of Engagement team will send you an email to request or clarify such information, if no reply is received within 5 working days, the request shall be deemed to have been rejected and a new request shall be sent. Having all the requested information we will begin to process your request, However, it is important to consider that in some cases we will not be able to deal immediately with your request due to some legal or contractual obligation in which you are required to continue processing your personal data for a certain period of time. Also, you should consider that in some cases, the revocation of your consent implies that we cannot continue to provide the service you requested.

V. Mechanisms in Remote and Local Media.

On the Cloud of Engagement page, it is necessary, enabling cookies, web beacons and other technologies for its proper functioning. Also through them we can monitor the behavior as an internet user, to provide a better service and user experience when browsing our website, as well as offering new products based on your preferences.

VI. Acceptance and Consent.

As a user of the website cloudofengagement.com declares to have been informed of the conditions on the protection of personal data, accepts and consents to their treatment by Cloud of Engagement in the manner and for the purposes indicated in this Privacy Policy.

To contact us by browsing the Cloud of Engagement website, making a purchase, commenting or contacting us, you agree to this Privacy Policy.

VII. Changes to the Privacy Policy.

This Privacy Policy may undergo changes or updates at any time arising from legal requirements, internal policies, own needs for the products or services we offer or changes in the business model.

Cloud of Engagement is committed to keeping the customer informed of changes to the current Privacy Policy, which can be consulted through our website.